Legal Information

Welcome to the Petmate family of websites. Petmate requests that you carefully read the Terms and Conditions and our Privacy and Security Policy before using our sites. By using the Petmate websites, you agree to follow and be bound by these Terms and Conditions and our Privacy and Security Policy without modification.

USE OF THE SITE

Petmate websites may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Petmate reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Petmate believes that customer conduct violates applicable law or is harmful to the interests of Petmate and its affiliates.

PROTECTED INTELLECTUAL PROPERTY

The materials on this website, including without limitation all text, graphics, charts, pictures, photographs, images, line art, icons and renditions, are the protected intellectual property of and are the original copyrighted materials owned or licensed by Petmate or its subsidiaries and/or affiliates. These materials are protected by federal law against unauthorized copying and reproduction. Use beyond the limited license granted to viewers will be prosecuted, and Petmate may seek recovery of actual or statutory damages, recovery of attorneys” fees and other remedies. The layout and presentation of the website may also be protectable trade dress under applicable federal law. Use of the Petmate name, logo or other trademark or service mark of Petmate or its affiliates is strictly prohibited.

ACCEPTANCE OF ORDERS

YOUR RECEIPT OF AN ORDER ACKNOWLEDGEMENT VIA E-MAIL DOES NOT GUARANTEE THE ACCEPTANCE OF AN ORDER. PETMATE RESERVES THE RIGHT TO LIMIT THE QUANTITY OF ITEMS ORDERED AND/OR REFUSE TO SELL TO ANY CUSTOMER.

RISK OF LOSS

THE RISK OF LOSS AND TITLE FOR ALL ITEMS PURCHASED FROM PETMATE PASS TO YOU UPON OUR DELIVERY TO THE CARRIER.

DISCLAIMER

YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE. THIS SITE IS PROVIDED BY PETMATE ON AN “AS IS” BASIS. PETMATE AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PETMATE AND ITS SUBSIDIARIES AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. PETMATE AND ITS SUBSIDIARIES AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, ANY DELAYS ON THE SITE, OR THE INABILITY TO USE THE SITE, ANY PORTION THEREOF, OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PETMATE OR ANY OF ITS SUBSIDIARIES OR AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIRD PARTY SITES AND SPONSORS

Our websites may contain links to other internet sites, which are provided solely as a convenience to viewers and not as an endorsement of the contents of such sites. In addition, other internet sites may link to our website without our knowledge or permission. Because Petmate and its subsidiaries and affiliates have no control over such linked sites, we assume no obligation to review, and are not responsible for the availability or content of, any off-site pages or any other sites links to our websites. Your linking to off-site pages or other sites is at your own risk.

MISCELLANEOUS

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to any choice law provisions. Venue for any action related to this website shall be in Tarrant County, Texas, and you agree that this is a material term of your use of this website. We are always improving and updating our website to further enhance your experience. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we will update our Terms and Conditions. We encourage you to refer to this page on an ongoing basis for our most current terms and conditions, as they are subject to change without notice. You agree that no joint venture, partnership, employment or agency relationship exists between you and Petmate as a result of this agreement or your use of this site. This agreement, the Privacy and Security Policy and terms of sale constitute the entire agreement between you and Petmate with respect to this site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Petmate with respect to this site. No modification of this agreement shall be effective unless it is authored by Petmate, or unless it is physically signed by a Petmate executive officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Petmate in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Petmate in printed form.

PRIVACY POLICY

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going-forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

By Phone: 1-877-PETMATE OR 1-877-738-6283

We reserve the right to make changes to this policy. Any changes to this policy will be posted.